To Cloud or Not to Cloud: Do You Know Where Your Customers Are?
Microsoft Dynamics CRM 2011 may be the first key business application to release its newest version ONLINE before releasing it for traditional on-premises use. According to Bill Patterson, Director of Product Management for Microsoft Dynamics CRM Online, this signals a whole new set of priorities, and a whole new pattern for the future. "It's around velocity and rapid delivery of ongoing innovation!" explains Patterson.
Microsoft
Dynamics CRM 2011 provides customers and partners with a wide range
of benefits, including point-and-click configurability, enterprise
scalability, and easy interoperability to existing applications and
databases. It delivers the Power of Productivity for users in
organizations of all sizes through its focus on the following:
- Familiar experiences through a next-generation native Microsoft Outlook client, browser-based and mobile access, RoleTailored design, and advanced user personalization, improving user adoption and giving users easy access to the information they need to be successful.
- Intelligent experiences through guided process dialogs, inline business intelligence for performance and goal management, and real-time dashboards, providing the most up-to-date information critical to enabling sales, service and marketing professionals to do their jobs effectively.
- Connected experiences through flexible cloud development, Windows Azure interoperability, contextual Microsoft SharePoint capabilities and the new Microsoft Dynamics Marketplace, making it easy for customers and partners to configure and customize Microsoft Dynamics CRM to meet specific business needs.
The "Instant-On" value of CRM Online has allowed companies to deploy CRM where it's needed when it's needed without having to wait for enterprise-wide adoption. This increased speed and agility brings value to the customer sooner. Since there's no investment in infrastructure required, customers can move nimbly to implement and deploy the solution with incredible granularity. For more information, contact CloudStrategies at 973.630.5020 or info@cloudstrategies.net.