The one thing you won't move to the cloud is your people's desktop and laptop computers, which need to be monitored and managed wherever they may be located to keep everyone connected and working. When a problem arises, they'll need quick attention and rapid resolution of whatever the problem may be.
Combining the capabilities of Windows Intune with the resources of an industry-leading national service organization CloudClient - the CloudStrategies Managed Services Desktop Support Program - delivers all the services your user devices need.
- Windows Intune Subscription complete with Windows 7 Professional Licensing
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- 24 x 7 Monitoring and Remediation of covered systems:
Our network operations center monitors all of your users' client devices at all times using Windows Intune Administration Notifications. When a problem arises, we send the necessary alerts and dispatch the resources required to remediate the problem promptly.
- 1 Hour Ticket Response Time
Whenever our system issues an alert, or your people call in for support, we commit to responding to each service request within one hour. While not guaranteed, our goal is to resolve each problem within 48 hours.
- 24/7/365 helpdesk - Office 365 client side support
Especially in the initial use period, your Office 365 will appreciate having help at the other end of a phone call any time they need it. Complex problems involving software errors are escalated to Microsoft support on your behalf.
- Automatic testing and deployment of Microsoft critical and security patches
Microsoft regularly issues critical patches and Security updates for their desktop products, such as Microsoft Office, and operating systems such as Windows XP, Vista, and Windows 7 to resolve vulnerabilities that have been identified in the field. Using the software update policy features of Windows Intune, CloudClient tests and deploys the appropriate patches and updates to each of your users' devices.
- Scheduled installation of Microsoft Service Packs
Periodically Microsoft will combine many patches, updates, and other improvements into Service Packs that significantly improve the operation of desktop and operating system software. Using the software distribution policy capabilities of Windows Intune, CloudClient installs these Service Packs when it is most convenient for your users.
- Reporting and Remediation of notable events in your cloud computing environment
- On a weekly basis you will receive reports of unusual events that occurred in your environment, and the steps we took to remediate them
- The experts at CloudStrategies will continually be offering their best practices recommendations for enhancing your user infrastructure